Customer Care
SUCCESSFULLY LAUNCH YOUR CALL CENTRE
At Miax we believe that a sure way to improve your bottom line is by treating your
customers as your most important asset. Regardless of which communication channel
customers choose to interact with your company (voice, email, mail, chat or in person)
Miax has extensive experience developing and implementing proven strategies to
improve customer satisfaction.
Whether your contact centre needs to be optimized, your back office processes need to be
standardized or you need to implement interdepartmental KPI’s and SLA’s to enable your
strategy, Miax staff have successfully assisted other clients in all these areas with demonstrated
results. At Miax we can help your mature or start up organization with the people, process and
technology components of any customer focused, improvement initiative.
A list of deliverables you can expect from qualified Miax consultants:
- Operational efficiency reviews
- Business case development
- Call centre optimization plans
- Problem, issue and gap analysis
- Sales optimization
- Current and future state analysis
- Process design or redesigns
- Reporting reviews and designs
- Business and IT Outsourcing
- Cost, profit and risk analysis
"We will ensure the successful launch of your marketing initiatives”